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Terms of service
EKET.LT terms of service
Application of the Terms
1. APPLICATION OF THE TERMS
1.1 Service description
The website www.eket.lt provides services related to solving road traffic rules (KET) tests (tickets) and related services (showing errors, analysis, etc.), sells digital content (e‑books, learning materials), and enables the purchase of third‑party services/products, to help users improve and/or verify knowledge and skills. The Website also operates a driving school catalog and provides driving school offer selection and reservation services, which are governed by Chapter 6 of these Terms.
1.2 Scope of the Terms
These Terms apply to you (the “User”) when using (visiting the Website, using services, etc.) the website www.eket.lt (the “Website”).
1.3 Website operator
Website operator: UAB “4MARK”, code 302985382, S. Stanevičiaus g. 8-11, Vilnius, email [email protected].
1.4 Obligation
By using the Website you undertake to comply with these Terms.
1.5 Amendments
The operator may amend the Terms at any time, informing about it on the Website. A registered User may also be informed by email specified in their account.
1.6 Third‑party services
Services/products offered on the Website may be provided by third parties, which is indicated to the User before purchase; in such cases the User concludes purchase contracts with those providers under their conditions. The operator is not liable for such purchases.
1.7 Electronic signature
Confirmation of actions on the Website (checking indicated fields, entering confirmation/recognition codes, etc.) has the legal force of an electronic signature (equivalent to a handwritten signature).
User obligations
2. USER OBLIGATIONS
2.1 Prohibited actions
When using the Website and/or its services, the User is prohibited from:
2.1.1 Security threats
performing any actions that threaten the Website’s security, proper operation, etc., or threaten the property and/or rights of others (the operator, other users, etc.);
2.1.2 Illegal software
using illegal/modified software and/or devices;
2.1.3 Violation of laws
violating legal requirements, including laws on intellectual property protection, personal data protection, competition, advertising, etc.;
2.1.4 Morality
violating established norms of good morals and behavior;
2.1.5 Login data
disclosing your Website account login data to third parties;
2.1.6 Other dangerous actions
performing other actions that may endanger the User, the Website, its operator and/or third parties, their property, rights or legitimate interests.
2.2 User duties
The Website User undertakes and must:
2.2.1 Notification
immediately inform the Website operator about lost login and/or other data related to the use/operation of the Website;
2.2.2 Proper conduct
act properly and ensure that no legal liability of any kind arises to the operator and/or others due to the User’s unlawful actions;
2.2.3 Compensation
compensate all damages caused to the operator and/or third parties if caused by the User’s unlawful actions and/or non‑compliance with laws and/or these Terms.
Use of services and payment
3. USE OF SERVICES AND PAYMENT
3.1 Service fees
Services on the Website may be paid or free. Fees for paid services are indicated on the Website before concluding a purchase (order) agreement.
3.2 Registration
Full use of all services is available only after proper registration by creating a personal account and paying for selected services (a plan).
3.3 Demo version
Unregistered Users may be allowed to try a free demo version of the KET test solving.
3.4 Account blocking
The operator may restrict or terminate a User’s account if necessary to prevent threats to the Website’s operation/security or in case of gross violations of these Terms and/or laws.
3.5 Limitation of liability
The operator is not liable for damage suffered by the User if it was not caused by the operator’s actions and/or was caused by loss of login data, their disclosure to third parties, inaccurate data, use of unsafe devices and/or networks, failure to comply with security requirements and/or these Terms, as well as in other cases provided by law.
3.6 Service disruptions
The operator is not liable for service disruptions and may restrict the Website at any time; no compensation is provided. If due to disruptions/restrictions the User cannot use a paid service, they may request a refund for the unused part.
3.7 Subscriptions
Some EKET.LT services may be provided as automatically renewing subscriptions. The subscription period, price, and other key terms are specified before purchasing the service.
When a subscription is purchased through the Apple App Store or Google Play, payments, automatic renewal, subscription cancellation, and refunds are administered by the respective platform under its applicable terms.
The subscription automatically renews for the selected period until the User cancels it in their Apple ID or Google Play account settings. Cancelling the subscription stops future payments, but the already paid service period usually remains active until its end, unless the respective platform decides otherwise.
Intellectual property rights
4. INTELLECTUAL PROPERTY RIGHTS
4.1 Ownership
All intellectual property objects used on the Website (images, trademarks, questions, etc.) belong to the operator and/or third parties who have granted usage rights.
4.2 Copyright
When selling digital content, no copyright or related rights are granted, except the right to use for personal purposes.
4.3 Prohibited use
It is strictly forbidden to reproduce, distribute, publicly communicate and otherwise use any IP on the Website (KET tickets, images, trademarks, texts, programs, etc.), including illegal downloads or other misuse.
4.4 Modification ban
It is forbidden to remove, adapt, modify or perform any actions with intellectual property objects on the Website.
4.5 Liability
Liability established by law applies for IP infringements.
Other conditions
5. OTHER CONDITIONS
5.1 Applicable law
The law of the Republic of Lithuania applies to the interpretation of these Terms.
5.2 Amendments
The operator may unilaterally amend these Terms. Amended conditions do not apply retroactively to previously concluded purchase agreements.
5.3 Dispute resolution
All disputes between the operator and the User are resolved by the court at the operator’s registered office.
5.4 Consumer rights
Consumers (natural persons) may submit complaints regarding goods/services purchased on the Website and/or performance of purchase agreements to the State Consumer Rights Protection Authority ([email protected], www.vvtat.lt, Vilniaus g. 25, LT‑01402; electronically via VTIS or the ODR platform http://ec.europa.eu/odr/).
5.5 Notifications
All notifications are sent to the email provided upon account creation and are deemed delivered on the same calendar day.
5.6 Language
All notifications and other information must be in Lithuanian and are deemed duly delivered on the next business day when sent by email: to the User at the email indicated during ordering or registration; to the Seller at the email indicated in these Terms or on the Website.
5.7 Contacts
All notifications to the Website operator may also be sent by email: [email protected].
Driving school catalog
6. TERMS OF THE DRIVING SCHOOL CATALOG AND BOOKING SERVICES
6.1 General provisions
This version is effective from 11 August 2026.
6.1.1 Application of this Chapter
This Chapter 6 of the Terms sets out the procedure for using the driving school catalog operating on the Website, the offer selection and booking services, as well as the mutual rights and obligations of the Website operator (hereinafter in this Chapter also the Company) and the Consumer.
6.1.2 Service provider
The Catalog and Booking services are provided by UAB “4MARK”, legal entity code 302985382, registered office at S. Stanevičiaus g. 8-11, Vilnius, email [email protected].
6.1.3 Relationship with other provisions of the Terms
The provisions of this Chapter are special provisions and apply together with the other provisions of these Terms and the Website privacy policy. If the provisions of this Chapter and other provisions of the Terms differ, this Chapter shall apply to the use of the Catalog and the Booking services.
6.1.4 Acceptance of the Terms
The Consumer reviews and confirms acceptance of the Terms before submitting an Inquiry and/or making a Reservation (by ticking the relevant checkbox or in another manner indicated on the Website; such confirmation has the legal effect of an electronic signature under Clause 1.7 of the Terms). If the Consumer does not agree to the Terms, the Inquiry and Booking services may not be used.
6.1.5 Age and other requirements
The Inquiry and Booking services may be used by legally capable natural persons who are at least 18 years of age. Persons under 18 years of age may use these services only with the consent of their parents or guardians. Requirements for persons seeking to commence driver training (minimum age, health examination, etc.) are established by legal acts and the Schools; the Consumer is responsible for compliance with these requirements.
6.1.6 Amendment of the Terms
The Company has the right to unilaterally amend the provisions of this Chapter. The new version is published on the Website and applies to Inquiries and Reservations submitted after its publication. Reservations submitted before the amendment are subject to the version in force at the time of their submission.
6.2 Definitions
The following key definitions are used in this Chapter:
6.2.1 Catalog
A list of driving schools published on the Website with search and filtering capabilities by criteria (city, driving category, gearbox type, etc.).
6.2.2 School
A driving school or other third party providing driver training services whose information is published in the Catalog and/or to whom the Company transmits an Inquiry.
6.2.3 Consumer
A natural person who uses the Catalog, submits an Inquiry and/or makes a Reservation for purposes unrelated to their business, trade, craft or profession.
6.2.4 Inquiry
A request submitted by the Consumer on the Website or in another manner indicated by the Company to select School offers according to the criteria indicated by the Consumer (city, driving category, gearbox type, desired training start date, etc.) and contact details.
6.2.5 Offer
An offer of training services of a specific School selected by the Company based on the Inquiry and presented to the Consumer (School, Training Price, expected training start date, gearbox type and other conditions), prepared on the basis of information provided by the School to the Company.
6.2.6 Reservation
An order of an Offer selected by the Consumer by paying the Reservation Fee, whereby a place is reserved for the Consumer at the School indicated in the Offer.
6.2.7 Reservation Fee
A fee paid by the Consumer in accordance with Clause 6.5 of the Terms, by which a Reservation is submitted and which, under the conditions set out in the Terms, is credited towards the Training Price.
6.2.8 Training Agreement
A driver training services agreement concluded directly between the Consumer and the School.
6.2.9 Training Price
The price of training services set by the School under the Training Agreement.
6.3 Nature of the services. Status of the Company as intermediary
The Company provides information and intermediation services in the context of the Catalog and Booking.
6.3.1 Services provided
The Company provides information and intermediation services: it administers the Catalog, collects information from Schools according to the Consumer’s Inquiry (including by contacting them by telephone or other means of communication and clarifying their availability), selects and presents Offers to the Consumer, and enables the Consumer to make a Reservation.
6.3.2 Intermediary status
The Company is not a driving school, does not provide driver training services, is not a party to the Training Agreement and, when intermediating the conclusion of the Training Agreement, does not act as a representative of either the School or the Consumer. Driver training services are provided by the School in its own name, at its own risk and under its own responsibility, in accordance with the conditions set by it and the Training Agreement.
6.3.3 Catalog information
Information about Schools published in the Catalog (descriptions, prices, ratings, reviews, etc.) is of an informational nature, prepared on the basis of publicly available information and/or information provided by the Schools themselves. Such information is neither an offer by the Company nor by the School and does not create an obligation for the Company to ensure its continuous accuracy or up-to-dateness; however, the Company makes reasonable efforts to keep the information as accurate as possible.
6.3.4 Service price for the Consumer
Use of the Catalog and submission of an Inquiry are free of charge for the Consumer. The Consumer pays only the Reservation Fee, which is credited towards the Training Price in accordance with the Terms; the Company does not charge the Consumer any additional fee for intermediation services.
6.4 Inquiry and offers
Procedure for submitting Inquiries and providing Offers:
6.4.1 Submission of an Inquiry
When submitting an Inquiry, the Consumer indicates the search criteria and their contact details. The Consumer must provide correct, accurate and complete data and is responsible for their accuracy. The Company has the right not to process Inquiries that are clearly frivolous, incorrect or submitted in an abusive manner.
6.4.2 Selection of Offers
Upon receipt of an Inquiry, the Company makes reasonable efforts to select Offers matching the Consumer’s criteria: it contacts the selected Schools, clarifies their occupancy, available places, prices, group start dates and other conditions, and presents one or more Offers to the Consumer via the contacts indicated in the Inquiry and/or on the Website.
6.4.3 No guarantee of Offers
The Company does not guarantee that at least one Offer will be presented pursuant to an Inquiry (for example, if no School matches the criteria indicated by the Consumer or Schools have no available places), nor that the Offers will meet all criteria indicated by the Consumer. In the absence of exact matches, the Company may present Offers closest to the Consumer’s criteria, and the Consumer is free to decide whether to use them.
6.4.4 Preliminary nature and validity of an Offer
An Offer is prepared on the basis of information provided by the School to the Company during the processing of the Inquiry and is therefore preliminary. An Offer is valid for the period indicated therein or, if no period is indicated, for 3 (three) business days from the date it is presented to the Consumer. The planned training start date and time indicated in an Offer are in all cases indicative (Clause 6.5.8 of the Terms).
6.4.5 No place reservation until payment
The validity of an Offer does not mean that a place at the School is reserved. Until the Consumer has paid the Reservation Fee, a place at the School is not reserved; therefore, the School’s occupancy, prices and other Offer conditions may change before a Reservation is made, or places may no longer be available.
6.5 Reservation and Reservation Fee
Procedure for Reservations and the Reservation Fee:
6.5.1 Amount of the Reservation Fee
In order to reserve a selected Offer, the Consumer pays the Reservation Fee on the Website or in another manner indicated by the Company. The amount of the Reservation Fee is indicated next to the specific Offer before payment; unless otherwise indicated next to the Offer, the Reservation Fee is 20 (twenty) Eur.
6.5.2 Submission and confirmation of a Reservation
Upon payment of the Reservation Fee, the Reservation is deemed submitted. No later than within 2 (two) business days, the Company coordinates the Reservation with the School and confirms it to the Consumer by email, telephone or another means of communication indicated in the Inquiry (hereinafter the “Reservation Confirmation”). If it becomes apparent that the School can no longer provide the services indicated in the Offer, the Reservation is not confirmed and the Reservation Fee paid is refunded in accordance with Clause 6.7 of the Terms.
6.5.3 Deadline for attending the School
The Reservation Confirmation indicates the deadline (or, if not indicated, 10 (ten) calendar days from the Reservation Confirmation) and the procedure within which the Consumer must attend the School (or contact it in another manner indicated by the School) to conclude the Training Agreement.
6.5.4 Credit towards the Training Price
The Reservation Fee is credited towards the Training Price: upon conclusion of the Training Agreement by the Consumer, the Training Price payable by the Consumer to the School is reduced by the amount of the Reservation Fee paid (the School applies a discount or credit of the corresponding amount). Mutual settlements regarding the Reservation Fee between the Company and the School are carried out under a separate agreement between them, without the Consumer’s involvement.
6.5.5 Payment methods
Payments are made via the payment methods (payment institutions) indicated on the Website. Payment services are subject to the terms of the payment institutions providing them.
6.5.6 Relationship with the Training Agreement
The Consumer understands and agrees that a Reservation secures a place at the School under the conditions of the Offer, but the final and detailed training conditions (schedule, class timetable, instructor, payment procedure, etc.) are established in the Training Agreement concluded directly with the School. Before concluding the Training Agreement, the Consumer must review its conditions; in the event of differences between the Offer and the Training Agreement, the parties are bound by the Training Agreement.
6.5.7 Price guarantee
The Training Price indicated in the Reservation Confirmation (or, if not indicated therein, the Training Price indicated in the Offer) is guaranteed to the Consumer: if the Consumer concludes the Training Agreement within the deadline specified in Clause 6.5.3 of the Terms, a higher price may not be applied to training of the scope indicated in the Offer. If, before conclusion of the Training Agreement, the School demands a higher price, this shall be deemed a material change in the Offer conditions and the Consumer acquires the rights specified in Clause 6.6.2 of the Terms, including the right to cancel the Reservation and recover the full Reservation Fee paid. The price guarantee does not apply: a) to additional services that the Consumer optionally orders directly from the School (additional practical driving lessons, etc.); b) where the Consumer misses the Training Agreement conclusion deadline specified in Clause 6.5.3 of the Terms.
6.5.8 Training start date, time and schedule
The planned training start date, group formation, theory and practical driving lesson times and schedule indicated in the Offer and/or the Reservation Confirmation are indicative and are not guaranteed by the Company. These conditions depend on dynamic circumstances beyond the Company’s control (formation of School groups, number of learners, School occupancy, availability of instructors and training resources, etc.) and may therefore change both before and after conclusion of the Training Agreement. The specific training start date and schedule are established in the Training Agreement and/or coordinated by the Consumer directly with the School. A change in the training start date, time or schedule is not deemed a material change in the Offer conditions within the meaning of Clause 6.6.2 of the Terms and does not give rise to a right to demand a refund of the Reservation Fee, except where, for reasons attributable to the School, the training start is postponed by more than 30 (thirty) calendar days from the planned date indicated in the Offer and the Consumer is not satisfied with the newly proposed date – in that case the Consumer acquires the rights specified in Clause 6.6.2 of the Terms. This provision does not limit consumer rights established by mandatory legal norms.
6.6 Changes to the Offer. Company’s right to cancel a Reservation
Procedure for changing Offer conditions and cancelling a Reservation:
6.6.1 Possible changes to the Offer
The Consumer understands and agrees that an Offer is prepared on the basis of information provided by the School at the time of its preparation and that, due to circumstances beyond the Company’s control (School occupancy, group formation, pricing, schedule changes, suspension of the School’s activities, etc.), the Offer conditions may change before the Training Agreement is concluded, or the School may no longer be able to provide the services indicated in the Offer. The Company is not liable for such changes, but undertakes to promptly inform the Consumer of any changes known to it.
6.6.2 Consumer’s rights in the event of material changes
If, after a Reservation but before conclusion of the Training Agreement, material conditions of the Offer change substantially (Training Price, training location, gearbox type or another condition for which the Consumer chose the Offer; Clause 6.5.8 of the Terms applies to the training start date, time and schedule), the Consumer has the right, at their choice: a) to agree to the amended conditions and continue the Reservation; b) to request that the Company select an alternative Offer, transferring the Reservation Fee paid to the new Reservation; c) to cancel the Reservation and recover the full Reservation Fee paid.
6.6.3 Company’s right to cancel a Reservation
The Company has the right to unilaterally cancel a Reservation (both before and after its confirmation), promptly informing the Consumer thereof and refunding the full Reservation Fee paid, if: a) the School can no longer or refuses to provide the services indicated in the Offer (occupancy has changed, a group has not been formed, etc.); b) the School suspends or terminates its activities or loses the right to provide driver training; c) the Offer was presented due to an obvious error (for example, an obviously incorrect price); d) the Reservation cannot be coordinated with the School within a reasonable time; e) there are other important reasons beyond the Company’s control that make it impossible to fulfil the Reservation.
6.6.4 Alternative Offer
In the cases specified in Clause 6.6.3 of the Terms, before refunding the Reservation Fee the Company may offer the Consumer an alternative Offer; the alternative applies only if the Consumer clearly agrees to it. If the Consumer does not agree or does not reply within 3 (three) business days, the Reservation Fee is refunded.
6.6.5 Limitation of liability
The Company’s obligation to the Consumer in respect of an unconfirmed, amended or cancelled Reservation is limited to a refund of the full Reservation Fee paid. Other losses of the Consumer are not compensated, except where such liability cannot be limited under mandatory provisions of law.
6.7 Refund of the Reservation Fee
Procedure for refunding the Reservation Fee:
6.7.1 Cases in which the fee is refunded
The full Reservation Fee paid is refunded to the Consumer in the following cases: a) the Reservation is not confirmed (Clause 6.5.2 of the Terms); b) the Company cancels the Reservation (Clause 6.6.3 of the Terms) and the Consumer does not choose an alternative Offer; c) the Consumer cancels the Reservation due to a material change in the Offer conditions (subparagraph c of Clause 6.6.2 of the Terms); d) the Consumer withdraws from the contract with the Company in accordance with Clause 6.8 of the Terms before full performance of the service (Reservation Confirmation); e) in other cases established by mandatory legal acts.
6.7.2 Refund method and deadlines
The Reservation Fee is refunded using the same payment method by which it was paid, unless the Consumer clearly agrees to another refund method. The Company refunds the fee without delay, aiming to do so within 5 (five) business days, but no later than within 14 (fourteen) calendar days from the date on which the ground for the refund arises.
6.7.3 Cases in which the fee is not refunded
After Reservation Confirmation, the Reservation Fee is not refunded (and is not credited towards the Training Price) if the Training Agreement is not concluded for reasons attributable to the Consumer, including cases where: a) the Consumer cancels the Reservation for reasons other than those specified in Clause 6.6.2 of the Terms (changes their mind); b) the Consumer, without important reasons, fails to attend the School within the deadline indicated in the Reservation Confirmation and does not conclude the Training Agreement; c) the Consumer does not meet the requirements established by legal acts or the School for commencing training (age, health certificate, etc.) or fails to submit the required documents, even though they were informed of these requirements or could have become acquainted with them.
6.7.4 Meaning of the non-refundable fee
In the cases specified in Clause 6.7.3 of the Terms, the Reservation Fee is deemed remuneration to the Company for the intermediation and booking services actually provided before cancellation (selection of Offers, coordination with the School, reservation of a place) and to cover administrative costs incurred.
6.7.5 Important reasons
Important reasons are circumstances that the Consumer could not reasonably foresee or control (sudden health impairment, accident, death of a close relative, etc.). The Consumer must inform the Company of such circumstances without delay and, at the Company’s request, provide evidence supporting them. In such a case, the Company offers the Consumer a new deadline for attending the School or an alternative Offer and, if that is not possible or the Consumer does not agree, refunds the Reservation Fee paid.
6.8 Right to withdraw from a distance contract
Procedure for withdrawing from a distance contract:
6.8.1 14-day right of withdrawal
The contract between the Consumer and the Company for intermediation and booking services is concluded at a distance (when the Consumer submits a Reservation and pays the Reservation Fee); therefore, the Consumer has the right to withdraw from this contract without stating a reason within 14 (fourteen) days from the date of its conclusion (Article 6.228¹⁰ of the Civil Code of the Republic of Lithuania).
6.8.2 Consent to commence performance of the service immediately
By submitting a Reservation, the Consumer expressly requests and agrees that the Company commence providing the intermediation and booking services immediately, before the expiry of the 14-day withdrawal period, and confirms that they understand that once the Company has fully performed the service (i.e. coordinated the Reservation with the School and provided the Reservation Confirmation to the Consumer), they will lose the right to withdraw from the contract (Article 6.228¹⁰(2)(1) of the Civil Code).
6.8.3 Consequences of withdrawal
If the Consumer declares withdrawal from the contract before Reservation Confirmation, the full Reservation Fee paid is refunded in accordance with Clause 6.7.2 of the Terms. After Reservation Confirmation, the right of withdrawal no longer applies, and issues regarding refund of the Reservation Fee are governed by Clauses 6.6 and 6.7 of the Terms.
6.8.4 Notice of withdrawal
Notice of withdrawal from the contract is submitted by a clear statement by email to [email protected], indicating the Consumer’s first name, surname and Reservation details. The Consumer may (but is not obliged to) use the model withdrawal form set out in Clause 6.14 of the Terms.
6.9 Consumer’s obligations and confirmations
Consumer’s obligations and confirmations:
6.9.1 Consumer’s undertakings
The Consumer undertakes: a) to provide correct and accurate data and to promptly inform the Company of any changes thereto; b) to be reachable via the contacts indicated in the Inquiry during coordination of Offers and performance of the Reservation; c) within the deadline indicated in the Reservation Confirmation, to attend the School to conclude the Training Agreement or to inform the Company in advance of an inability to attend; d) before concluding the Training Agreement, to review the training and payment conditions applied by the School; e) to use the Website and the Catalog in good faith and not to submit fictitious or abusive Inquiries and Reservations.
6.9.2 Consumer’s confirmations
The Consumer confirms that they understand that: a) the Company acts only as an intermediary and is not a party to the Training Agreement; b) Offers are preliminary and may change in accordance with the Terms; c) the final training conditions are established in the Training Agreement with the School; d) the School is responsible for the provision and quality of training services.
6.9.3 Prohibition of commercial use
It is prohibited to use Catalog and Offer information for commercial purposes, or to copy, reproduce or collect it by automated means, without the prior written consent of the Company.
6.10 Personal data
Processing of personal data in the context of Catalog and Booking services:
6.10.1 Data controller
The controller of the Consumer’s personal data is the Company. Detailed information on the processing of personal data, data subject rights and the procedure for exercising them is set out in the privacy policy published on the Website (in Chapter 6 thereof).
6.10.2 Transfer of data to Schools
The Consumer is informed and, by submitting an Inquiry and/or Reservation, confirms that they understand that their contact details (first name, surname, telephone number, email address) and the content of the Inquiry (selected criteria, preferences) will be transferred to Schools selected pursuant to the Inquiry to the extent necessary to prepare Offers, perform the Reservation and conclude the Training Agreement. Schools may contact the Consumer directly regarding the Offer or conclusion of the Training Agreement.
6.10.3 School as an independent controller
Upon receiving the Consumer’s personal data, the School processes them as an independent data controller in accordance with its own privacy conditions and applicable legal acts. The School is responsible for further processing of the data at the School.
6.11 Liability
Limitation and allocation of liability:
6.11.1 Matters for which the Company is not liable
The Company is not liable for: a) the quality, scope or compliance with legal acts of training services provided by Schools, or for the conclusion or performance of the Training Agreement; b) the accuracy, completeness and up-to-dateness of information provided by Schools to the Company or the Consumer (prices, schedules, occupancy, training conditions, etc.); c) the content of third-party reviews and ratings published in the Catalog; d) damage arising from the actions or inaction of the School; claims regarding training services are submitted by the Consumer directly to the School.
6.11.2 Operation of the Website
The Company makes reasonable efforts to ensure uninterrupted operation of the Website, but does not guarantee that the Website will operate without disruptions or errors, and is not liable for temporary disruptions arising from technical reasons or circumstances beyond the Company’s control.
6.11.3 Extent of liability
The Company’s aggregate liability to the Consumer under the provisions of this Chapter is in any event limited to the amount of the Reservation Fee actually paid by the Consumer, except where liability cannot be limited under mandatory provisions of law (for example, for damage caused intentionally or through gross negligence, or damage to a person’s health or life).
6.11.4 Force majeure
Neither party is liable for non-performance or improper performance of obligations due to force majeure circumstances in accordance with the Civil Code of the Republic of Lithuania.
6.11.5 Preservation of consumer rights
No provision of this Chapter limits or excludes consumer rights established by mandatory legal norms. If any provision conflicts with such norms, the provisions of legal acts shall apply.
6.12 Intellectual property
The content of the Catalog (texts, descriptions, databases, etc.) is part of the Website and is subject to the provisions of Chapter 4 of these Terms regarding the protection of intellectual property.
6.13 Dispute resolution. Final provisions
Dispute resolution and final provisions:
6.13.1 Applicable law
The provisions of this Chapter and the relations arising thereunder are governed by the law of the Republic of Lithuania.
6.13.2 Requests and claims
Requests and claims regarding the Catalog and Booking services are first submitted by the Consumer to the Company in writing by email to [email protected]. The Company provides a response no later than within 14 (fourteen) days from the date of receipt of the request or claim.
6.13.3 Consumer dispute resolution
If the Company’s response does not satisfy the Consumer or no response is provided, the Consumer has the right to apply for out-of-court settlement of a consumer dispute to the State Consumer Rights Protection Authority (A. Goštauto g. 12, 01108 Vilnius, tel. +370 5 262 6760, email [email protected], website www.vvtat.lt) in accordance with the Law on the Protection of Consumer Rights of the Republic of Lithuania, or to apply to a court.
6.13.4 Jurisdiction
Disputes arising from the provisions of this Chapter are resolved by negotiation and, failing agreement, in the courts of the Republic of Lithuania in accordance with legal acts.
6.13.5 Severability
If any provision of this Chapter is held invalid or inapplicable, the remaining provisions continue in full force and effect.
6.13.6 Contacts
On all matters related to the Catalog, Inquiries and Reservations, the Consumer may contact us by email at [email protected].
6.14 Annex. Model withdrawal form
(Complete and submit this form only if you wish to withdraw from the contract in accordance with Clause 6.8 of the Terms)
To: UAB “4MARK”, S. Stanevičiaus g. 8-11, Vilnius, email [email protected]
I hereby give notice that I withdraw from the distance contract for intermediation and booking services concluded with UAB “4MARK”.
Reservation date and/or number: ____________________________
Consumer’s first name and surname: ____________________________
Email address and/or telephone indicated when submitting the Inquiry: ____________________________
Date: ____________________
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